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Privacy Policy

Last Updated: November 1, 2026

This policy explains what we collect and what we do with it. The short version: we collect what we need to run the service, we do not sell your data, and we tell you below exactly which outside services receive information.

1. WHAT WE COLLECT

We collect what we need to process your purchase and operate the service:

  • Purchase and licence details: your licence key, the email address used to buy it, your plan and expiry, your order reference, and the customer and subscription identifiers our payment provider assigns. We never receive or store your card number.
  • Shipping details for hardware orders (name and delivery address), which you give at checkout.
  • A device identifier. To tie a licence to an installation and limit key sharing, the extension and the desktop app send an identifier derived from your browser or computer characteristics (such as screen size, time zone, and platform).
  • Your questions. When you ask for an answer, the question text is sent to our AI model providers to generate a response, along with any images that are part of it: the image region you select for screenshot features, the figures and diagrams shown in Pearson MyLab questions, and a screenshot of the question area in Canvas quizzes when a question is shown as an image.
  • Reliability and usage information: technical reports about which page elements the extension found, the platform it ran on, and the software version, plus counts of answers delivered. We use these to detect and fix breakage when a platform changes its layout.
  • What you submit to us: bug reports, platform requests, reviews, partner applications, and free-month submissions, including any email address you include.
  • Server logs: your IP address and request details, used to run the service, enforce rate limits, and prevent abuse.

2. COOKIES AND ADVERTISING TAGS

We use essential session cookies that keep you signed in and carry you through checkout. Our site also loads the following third-party tags, which can set cookies or read device and page information in your browser: the Meta pixel, the TikTok pixel and the Google tag (Google Ads), which measure the performance of our advertising (the Meta and TikTok pixels set cookies such as _fbp, _ttp and _tt_enable_cookie); Cloudflare web analytics, which measures aggregate site traffic and performance; and the Crisp live chat widget. Details are in our Cookie Policy.

3. WE DO NOT SELL YOUR DATA

We never sell your data.

4. WHO RECEIVES YOUR DATA

We use only the providers needed to run the service: AI model providers (question text and question images), payment processors (Stripe, and Whop for some legacy customers), our store provider (orders and hardware shipping), email delivery, hosting and security providers, live chat, and the advertising services Meta and TikTok. Through their pixels, Meta and TikTok receive the pages you view and, after a purchase, the plan you bought and the amount you paid, so they can measure our ads. TikTok also receives a SHA-256 hash of your email address, never the address itself, after a purchase and when you start a checkout while signed in. TikTok's pixel may also automatically collect, in hashed form, contact details such as an email address or phone number that you enter into forms on our site, as well as information such as page content and how you interact with pages, to match visits to TikTok accounts and measure our ads. The Google tag in section 2 also receives the page-view and purchase-event information described there. We disclose data otherwise only where the law requires it.

5. RETENTION

Question text sent for a live response is used to generate that response and is not kept as readable text afterwards. Responses cached to speed up repeat questions are stored as one-way hashes that cannot be turned back into the original text. We keep licence, order, and device-identifier records for as long as needed to provide the service, prevent abuse, and meet legal and accounting obligations.

6. YOUR RIGHTS AND CONTACT

You may request access to, correction of, or deletion of the data linked to your licence. For data subject requests contact us via live chat at hwsolved.net.